1. Payment service provider
Card payments, connected accounts and card verifications offered through GoMyRoof are processed by Stripe. GoMyRoof neither receives nor stores the full card number or security code.
Stripe may perform checks, request strong customer authentication, reject a payment method or delay confirmation. The bank or card issuer applies its own rules.
2. Online payment for a stay
Where online payment is offered, the displayed contractual amount is charged in the stated currency before confirmation. A booking becomes paid only when Stripe confirms the transaction and GoMyRoof records that confirmation.
The accommodation is supplied by the identified host. Under the applicable Stripe Connect flow, the payment enables settlement to the host and collection of the platform commission. A GoMyRoof receipt confirms the payment recorded by the platform; it does not necessarily replace the accommodation invoice that the host must issue.
3. On-site payment with a card guarantee
Where on-site payment is offered, the traveler pays the accommodation price directly to the host. When booking, Stripe verifies and retains the payment method as a guarantee without charging the stay price.
The booking is confirmed only after display of the amount payable on site, the cancellation or no-show policy, the deadline, currency and maximum guaranteed amount, followed by the traveler's explicit acceptance and successful card verification.
4. Subsequent off-session charge
For on-site payment, the traveler may authorise GoMyRoof, acting within the agreed process for the host, to ask Stripe for a subsequent charge only in the event of a late cancellation or no-show covered by the accepted terms.
The charge cannot exceed the accepted cap or use another currency unless a new express agreement is obtained. The authorisation does not permit arbitrary charges for damage, purchases or unspecified sums. Further authentication may be required. A failed charge must not be presented as collected.
5. Payment of a property-listing publication fee
Stripe may also process the fee for publishing a property sale or long-term rental listing. The amount is displayed before payment and may be determined by a scale linked to the property price stated in the listing.
This payment remunerates only the listing-publication service provided by GoMyRoof. It is not a commission on a property transaction, a deposit, a down payment or money collected on behalf of a seller, landlord, buyer or tenant.
6. Card data
GoMyRoof retains only necessary technical references, such as Stripe identifiers, card type or last digits where supplied, and authorisation evidence. Full card numbers and security codes are not stored in the GoMyRoof database.
Members must never send a full card number or security code through messaging, email or telephone.
7. Currencies and conversion
The contractual currency and charge amount are displayed before confirmation. Conversions shown elsewhere may be indicative. A bank or issuer may apply a separate exchange rate or fee.
Stripe accounting data may use a different balance currency. GoMyRoof distinguishes the contractual amount, payment currency and actual balance data as far as possible to avoid combining non-comparable values.
8. Delayed confirmation and recovery
A transaction may briefly remain pending. Members should wait for the displayed result and avoid repeated clicks or payments. A secure recovery process may retrieve the existing Stripe transaction and complete the journey without creating a second payment.
Only a status confirmed by Stripe and recorded by GoMyRoof may be presented as a successful payment.
9. Refunds
A confirmed refund is sent to the original payment method where supported. The bank determines when it appears. Non-returned Stripe fees may be allocated to the party specified in the applicable terms and never reduce a refund owed to the traveler without a contractual or legal basis.
10. Security, fraud and disputes
GoMyRoof uses access controls, logs and Stripe mechanisms. No system guarantees absolute security. A transaction may be suspended or reviewed in response to risk, anomaly, dispute, sanctions or a legal obligation.
11. Documents
Depending on the transaction, GoMyRoof may provide a traveler receipt, a commission invoice to the host, a credit note or evidence of a listing-publication payment. Issued documents are retained under the applicable rules. The seller of the underlying service remains responsible for any invoice it is legally required to issue.
12. Exclusion of property transactions and support
GoMyRoof does not process a property sale price, long-term rent, security deposit or property down payment. Stay-payment and listing-publication tools must not be diverted for that purpose.
For an unknown transaction, suspected duplicate or dispute, contact contact@gomyroof.com with the relevant reference and never send full card details.