Version: 1.0 Published: 28 August 2026 Effective: 28 August 2026
1. Applicable policy
The policy shown before confirmation and frozen in the booking's contractual snapshot applies. The snapshot records the version, language, dates, deadline, percentages or amounts, currency and any card-guarantee limit. General examples do not replace that snapshot.
2. How to cancel
The traveler or host must use the cancellation action in their account. A message, telephone call or lack of reply may not record a cancellation. The platform timestamp applies and confirmation is displayed or sent when processing is complete.
3. Traveler cancellation
Before a displayed free-cancellation deadline, the traveler does not owe the accommodation amount covered by that policy. After the deadline, the retained or payable amount follows the accepted snapshot. For online payment, any refundable balance is returned. For on-site payment, the guaranteed card may be charged only for the authorized amount and within the accepted limit.
Where no free cancellation is offered, the snapshot amount may become due, subject to mandatory rights and any more favorable commercial decision.
4. No-show
A no-show occurs when the traveler fails to arrive within the stated conditions and window without a recorded cancellation or contrary agreement. The host may report it only after the permitted time. The report is timestamped and may be checked.
For on-site payment backed by a valid guarantee, Stripe may attempt the authorized charge. It is successful only after Stripe confirmation; a technical attempt or intermediate status is not payment.
5. Host cancellation
A host who cannot provide the stay must cancel promptly through the account. The traveler is not treated as the cancelling party. An online amount due back to the traveler is refunded through the applicable process. Unreturned Stripe fees and other consequences attributable to the host may be charged under the Host Terms.
6. Changes
A material change of dates, configuration, price or policy is effective only after agreement and confirmed update. An informal agreement must not leave obsolete contractual data in the system.
7. Refunds
A refund is normally sent to the original payment method. Bank and card-network delays may follow. GoMyRoof stores the status, amount, currency and reference. No accommodation amount is refunded by GoMyRoof for on-site payment that the host has not collected; a confirmed guarantee charge follows its own refund process.
8. Stripe fees and commission
Stripe fees may not be returned. Where accepted terms allocate them to the host, GoMyRoof may recover them from the host's Stripe balance or keep a debt for a future payout. Commission and documents are adjusted through an invoice, credit note or receivable based on the confirmed event. A locked document is never silently rewritten.
9. Tourist tax, complaints and withdrawal
Tourist tax planned for on-site collection but not collected is not refunded by GoMyRoof. Complaints should be sent to contact@gomyroof.com with the reference and evidence.
The fourteen-day withdrawal right does not apply to accommodation supplied on a specific date or period. The accepted cancellation policy remains applicable.