1. Purpose and scope
These Terms of Use govern access to the GoMyRoof website, account creation and use, publication and viewing of listings, messaging, reviews, listing-publication payments and the platform's shared features.
Stay bookings are also governed by the Traveler Terms, Host Terms, the displayed cancellation policy and the contractual information accepted when booking. In the event of a conflict, the specific terms recorded for the booking prevail for that transaction.
GoMyRoof provides the technical search, connection, booking, payment and evidence infrastructure. Accommodation is offered and supplied by the identified host, who remains the traveler's contracting party for the stay.
Tourist tax: it is displayed separately from the accommodation price and is payable directly to the host. GoMyRoof does not collect or remit it. The private or professional host is responsible for collecting it from the traveler, applying local rates and exemptions and remitting it to the competent authority, subject to any contrary mandatory rule. Detailed arrangements appear in the Traveler Terms and Host Terms.
2. Definitions
- GoMyRoof or Platform: the technical service operated by the business identified in the Legal Notice;
- Member: any person holding an account;
- Traveler: a member searching for or booking a stay;
- Host: a private or professional member offering and supplying accommodation;
- Real-estate advertiser: a member publishing a property sale or long-term rental listing;
- Listing: content published to present a stay or property;
- Booking: an agreement for a dated stay based on the displayed information;
- Content: any text, image, document, message, review or data published by a member.
3. Acceptance and applicable version
Use of the website requires compliance with these Terms. Where a checkbox acceptance is required, the document version, language, date and fingerprint may be retained as evidence.
The version applicable to a booking is the version accepted upon confirmation, together with the booking's specific terms. A material future change may require renewed acceptance.
4. Access and account
Account creation and contractual transactions are reserved for legally capable persons aged at least eighteen. A person acting for a business represents that they have authority to bind it.
Members must provide accurate, current and complete information, protect their password, refrain from sharing their account and promptly report unauthorised use. GoMyRoof may request proportionate evidence for security, payment, professional-status, tax or fraud-prevention purposes.
5. Account areas and statuses
One account may provide access to a traveler area, a real-estate area and, after activation, a host area. Access to a feature may be refused or withdrawn where the required profile is incomplete, a verification is missing, an overdue debt remains or a security measure requires it.
6. Publishing listings
Members are responsible for the accuracy, lawfulness and currency of their listings and must hold all necessary rights, permits, insurance and titles. Misleading, discriminatory, dangerous, fraudulent, infringing or otherwise unlawful content is prohibited.
GoMyRoof may carry out technical or documentary checks, request corrections, reduce visibility, suspend or remove a listing. A check does not transfer the advertiser's or host's responsibility to GoMyRoof.
Demonstration listings are identified as such, cannot receive real bookings and must not be presented as available offers.
7. Property listings and publication fees
For property sales and long-term rentals, GoMyRoof provides only a listing-publication and connection service. The parties arrange their communications and any subsequent transaction directly, under their own responsibility and with professionals of their choice.
The listing publication price is displayed before payment. It may be calculated using a scale based on the property price shown in the listing. This method solely determines the price of GoMyRoof's advertising service; it is neither a sale or rental commission nor a property mandate.
GoMyRoof never collects through this process the property sale price, rent, security deposit or property down payment. The listing becomes eligible for activation once Stripe confirms the publication-fee payment and GoMyRoof records that confirmation.
8. Messaging, contact details and reviews
Internal messaging must be used fairly, without harassment, spam, fraud, unlawful content or circumvention of a security measure. GoMyRoof may protect certain contact details and encourage members to communicate through the platform.
A review presented as verified must relate to a controllable experience or booking. GoMyRoof may reject or remove unlawful, abusive, fraudulent, irrelevant or conflicted reviews.
9. Prohibited conduct
Members must not impersonate a person or status, circumvent accepted payments, guarantees or commissions, scrape data without authorisation, introduce malicious code, publish a third party's data without a lawful basis, manipulate reviews, prices, availability or results, or use a demonstration listing as a real offer.
10. Moderation, suspension and closure
GoMyRoof may take proportionate action in response to a breach, suspected fraud, overdue payment, security threat, legal obligation or serious risk to a member. Measures may include a warning, restriction, suspension of a listing or account, feature freeze or account closure.
Except in an emergency, fraud, injunction or risk of harm, the member receives the main reason and may submit observations to contact@gomyroof.com.
11. Account deletion and retention
Members may request account deletion through the personal-data area. Certain data and evidence may be retained where required by law, accounting, security, a dispute, an ongoing booking, a refund or a debt.
12. Availability and security
GoMyRoof uses reasonable measures to operate and secure the service. Interruptions may result from maintenance, incidents, providers, the Internet or external events. Absolute availability and complete freedom from vulnerabilities cannot be guaranteed.
13. Liability
GoMyRoof is responsible for its own platform obligations within the limits permitted by law. The host remains responsible for the accommodation, welcome, compliance, safety and listing. The property advertiser remains responsible for the property and the right to offer it. The traveler remains responsible for their information, conduct and compliance with the booking.
Nothing in these Terms deprives a consumer of a mandatory right or excludes liability that cannot lawfully be limited.
14. Intellectual property and content
Members retain their content rights and grant GoMyRoof a non-exclusive licence to host, reproduce, technically adapt, translate, distribute and promote that content to operate the service. The licence ends after removal, subject to backups, evidence and uses already lawfully made.
15. Personal data
Processing is described in the Privacy Policy. Trackers and consent choices are described in the Cookies Policy.
16. Governing law, disputes and contact
These Terms are governed by French law without depriving a consumer of mandatory protections in their country of residence where applicable. Members should first submit complaints to GoMyRoof. Competent courts are determined by the applicable mandatory rules.
Questions, reports and complaints: contact@gomyroof.com.